#Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office,(Return with your own shipping method and at your own cost, we do not accept packages returned using C.O.D. delivery).
4. Most returns are processed within 5 business days after we receive your package. The credit will automatically be applied to your credit card or original method of payment. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear,accessories.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-SMTASTE products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
#Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
#Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
#Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
#Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.