FAQs

1. How long does it take to receive the parcel?
In general, we need 1-2 working days for production and 7-14 working days for delivery.
If you are really in a hurry, please contact our customer service to confirm the time, thank you in advance.

2. How to pass an emergency package and how much does it cost?
If you want to send an emergency package, please send us an email at the following address:[email protected]
Please tell us your address, ID of the product, and the date when you want to receive it find out if it is possible.

3. Can you ship it to my country?
Currently, we ship the package to places that ChinaPost or YanWen can ship. If the place where you find is too
far back for ChinaPost, please send us an email to know if it is possible to make the delivery.

4. Do we have to pay customs?
Our goods are usually sent as parcel post to avoid paying customs.
But once the package is controlled by the customs officer, it will be priced.
However, we will declare the lowest value to customs to avoid high tariffs.
Attention: Your parcel may be checked by the customs officer. But the probability is very low.
If you have opted for cardboard packaging, there is a possibility that it will be opened and overcharged by customs,
please understand, however, your merchandise will always be in good condition. There is nothing to worry about.

5. What is the return policy in smtaste.com
We offer a 30-day return policy on most of our products, except for intimate articles and sale items.
For more information on our return and exchange policy, please click our policy: Return & Refund.

6. Can I change or cancel an order?
If you are obliged to change or cancel your order, please contact us at the following address within 24 hours after payment.
But in case your order is being made, if you cancel the order, we will refund half the price of the product and all shipping costs.

7. How to cancel the order?
* Within 24 hours after payment
If you want to cancel your order after payment, thank you for sending us an email at:[email protected]
within 24 hours from the date of payment. Then we will cancel the order and refund all costs within 48 hours
after confirmation from you. If your email arrives beyond 24 hours, the order is being made, we will refund half
the price of the product and all shipping costs.
** Before shipment
If you wish to cancel your order after 24 hours since the payment but before shipping, thank you to send us an
email to the following address:[email protected]
We will refund half the price of the product and all shipping costs within 48 hours after confirmation.
*** After receipt
If you are not satisfied after receipt, please review the policy: Return & Refund.

8. What payments do you accept?
We accept payment by Paypal, Credit card, Western Union, and MoneyGram.
Please consult our page: Payment methods

9.Do you keep my Credit Card and other personal financial details on your website?
No. All transactions are encrypted and processed electronically and automatically via a secure server.
We never see your credit card details – they are processed by an approved third-party provider.
There is no data retained at all by smtaste.com and there is no evidence of any transactions having taken place.
No human eyes can view any of the information exchanged between you and the server.

10.Do you do custom work?
Our prices are low compared to most of our competitors as the products sold are bulk produced.
Should you wish something custom made please contact us for a quote.

11.I am a model and would like to send some photo’s for you to show.
We have a blog site that we are happy to post your photo’s to. Please contact us for [email protected]

12. How to use coupons?
A coupon can not be used in conjunction with other offers. Most codes are only valid for one time.
Check the general conditions of use of your code. To know how to use it, please consult: How to place an order

13. How is it possible to follow the order?
Simply give us your email address when placing the order, and we will notify you by email once the payment has been made.
Then we will send you a tracking number that allows you to track the status of your order.
You can tracking order, Please use our Order Tracking Page- Track Order

14.COVID-19 Shipping Update
Our top priority is the health and safety of the warehouse employees and our customers,
we have worked with our production and fulfillment facility to ensure social distancing & proper PPE guidelines are followed.

*Because of these measures, we estimate that all domestic orders will be processed and delivered within 3-5 business days.
*USA residents can expect to receive their orders within 7-17 business days.
*All other applicable countries can expect their orders to arrive within 8-19 business days.
*To check the status of your order, You will also receive an email with your tracking number as soon as your order has shipped.